Regarding the customer service email, normally, we'll process it within 12-24hours as the support may need some time confirm some details with our programmer to provide a solution accurately. Surely, we'll do our best to improve our chat and phone access. We understand that it is very important for users to get help timely when he/she has trouble using the product. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare Dr.Fone Jul 17, 2022 Thanks a lot! Look forward to getting in touch with you! Sincerely, Wondershare support Fone to work in that way, and we desperately hope to further look into your case and then provide some professional instructions or suggestions but we need to collect more information, could you please send us your contact email after getting a request from Trustpilot? It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks! - 28-07-2022 Edit: Hi Peter, Sweet day! Unfortunately, we still have not gotten any response from you yet, may I confirm if the issue has been resolved on your end? If not, would you please report the issue with more details at We'll put your case in the 1st priority and do the needful assistance for you ASAP. I understand it would be very frustrating when you were unable to recover files from Phone to your PC as the way you expected. Reply from Wondershare Dr.Fone Updated Jul 28, 2022 Thanks a lot! Sincerely, Wondershare support To address this matter, would you please kindly check your email regarding Wondershare and provide the required information? So that we can locate your order and do the needful assistance accordingly. 24-08-2022 We are willing further look into your case, however, there is always no feedback from you after sending several emails to you. Would you please check the email sent by our support and provide the required information to locate your order accurately? You are important to us and we want to help you as best we can. There seems to be some misunderstanding between us, and we are eager to help you solve this problem but need to get more information. I understand your feeling, it would be very depressed if you didn't receive an order confirmation email after purchase. Firstly, We'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare Dr.Fone Updated 6 days ago If anything needs further help, please feel free to reach us at and we are always happy to help! Definitely, we'll do our best to improve it and then bring more benefits to our users. Anyway, we appreciate your suggestion, and I'll forward it to our marketing team. In order to bring more cool and powerful features to our users, our R&D team is always writing codes until late at night every day, seek your understanding based on our large investment of time and energy. But if the customer wants to access all features without limitation, then he/she needs to subscribe to a plan to activate it as a full version. Normally, we provide the trial version for the users to back up their phone to confirm if it meets their requirements before purchasing. Per your description, please allow us to make some explanation as below. We'd like to express our deepest apologies for the inconvenience caused by the trial version. Reply from Wondershare Dr.Fone Updated 4 days ago
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